New AI-enabled capabilities reduce manual data entry by up to 80%, accelerate inquiry triage by more than 70%, and transform Medical Information operations from intake through response
BOSTON, Massachusetts, USA – July 8, 2026 – ArisGlobal, an AI-first technology company at the forefront of life sciences and creator of LifeSphere®, today announced NavaX-powered Medical Information, bringing embedded AI across the Medical Information lifecycle to help organizations accelerate response times, reduce manual effort, strengthen compliance, and scale operations.
As medical inquiry volumes continue to grow in both complexity and volume, Medical Affairs teams are under increasing pressure to deliver timely, accurate, and compliant scientific responses while controlling operational costs. NavaX-powered Medical Information replaces fragmented, manual processes with intelligent automation that orchestrates work from inquiry intake through case resolution.
The new capabilities enable Medical Affairs organizations to:
- Reduce manual data entry by up to 80%
- Accelerate email and document triage by more than 70%
- Provide 24/7 self-service for routine medical inquiries
- Maintain complete traceability and auditability across every interaction
- Improve SLA performance through intelligent routing and prioritization
Embedded throughout the Medical Information product, NavaX automates and augments critical workflows, including:
- Case Intake & Auto-Population: Extracts, classifies, and populates inquiry data automatically to accelerate case creation.
- Email & Attachment Intelligence: Captures and links relevant information from emails and supporting documents directly to case records.
- AI-Assisted Response Drafting: Generates compliant draft responses using approved medical content with full source traceability.
- Telephone & Voice Intelligence: Converts call summaries and live conversations into structured Medical Information records through speech-to-text capabilities.
- Conversational AI: Provides real-time guidance to Medical Information specialists while enabling AI-powered self-service for routine external inquiries.
- Smart Triage & Workflow Routing: Identifies inquiry type and urgency, automatically routing cases to the appropriate Medical Information or Pharmacovigilance workflow while supporting SLA management.
“Medical Information teams need more than AI that automates individual tasks—they need AI that transforms how work gets done,” said Lucinda Smith, Chief Safety Product Officer at ArisGlobal. “With NavaX-powered Medical Information, we’re orchestrating intelligence across the entire inquiry lifecycle, from intake and triage to response generation and workflow automation. By embedding trusted AI directly into everyday processes, organizations can reduce manual effort, accelerate response times, strengthen compliance, and deliver consistent, high-quality scientific information at scale.”
The launch further expands ArisGlobal’s NavaX AI platform, which delivers embedded AI across Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Management. By combining domain-specific AI with connected workflows on the LifeSphere platform, ArisGlobal continues to help life sciences organizations improve productivity, reduce complexity, and accelerate better decisions across the product lifecycle.
