Product Complaints
A complete complaint management system for an effective and timely resolution to customer issues.
JUMP TO
End-to-end medical product complaints management.
LifeSphere Product Complaints is an end-to-end medical product complaints management solution designed to log and track complaints and provide effective and timely resolutions to customer issues.
BENEFITS
Quick Complaint Resolution
Quickly respond to medical complaints utilizing approved, accurate and consistent content that is easy to access and up to date.
Streamline Information Flow
Streamline interdepartmental information flows by connecting to CRM systems like Salesforce.com, Safety and Medical Information systems. LifeSphere Product Complaints provies out-of-the-box integrations with LifeSphere MultiVigilance 10 and LifeSphere Medical Information solutions.
Enhance Efficiency
LifeSphere Product Complaints is built on a multi-tenant cloud platform with flexible workflows to eliminate redundant processes. It provides an easy exchange of information between multiple systems to avoid loss of critical information.
Show Compliance
LifeSphere Product Complaints facilitates compliance with both local, federal and global regulations. It also acts as a single point of capture for safety cases, minimizing compliance risk.
RESULTS
Delivering Real Results to a Global Client Base
80
%
Global Collaboration
80% of the top 50 pharma companies are our clients
80
%
Efficiency Gains
80% potential efficiency gains driven by our Nava cognitive computing engine
30
%
Cost Savings
30% immediate cost savings potential via our advanced automation capabilities
100
%
Compliance
100% compliance with all present and upcoming regulatory standards
FACT SHEET
Manage the Intake of All Inbound Product Complaints and Deliver Effective and Timely Resolution
LifeSphere Product Complaints is a complete complaint management system for managing the entire product complaints lifecycle and delivering effective and timely resolutions to customer issues.
WHITEPAPER
Empowering Global Medical Information Teams with Software Solutions
Medical information supports the safe and effective use of a product and the marketing of any drug, and one of the channels for disseminating MI is the medical information department. This whitepaper discusses the expertise, processes and tools required to increase the performance and value delivered by a truly global medical information team.
BLOG
ArisGlobal Hosts Optimizing Adverse Event Reconciliation in Medical Affairs Webinar
Many life sciences companies are still utilizing a manual process for their medical affairs needs. ArisGlobal’s LifeSphere ® Medical Affairs platform can help automate this process. Learn more about Medical Affairs and automated processes with our webinar, Optimizing Adverse Event Reconciliation in Medical Affairs.
PARTNERS
Partnering With the Industry’s Best
FEATURES
Improve Efficiency, Productivity, and Cost Savings.
Manage Complaints from Various Sources
Efficient triage and review of all inbound complaints from different sources.
Multi-Channel Capabilities
Multi-channel communications including email, fax, online chat, etc.
Comprehensive Investigation and Root-Cause Analysis
Built-in robust capabilities to perform investigation and root cause analysis. Assign actions to investigators who access their tasks and send real-time investigation alerts, notifications to assigned users.
Workflow Automation Rule Builder
Highly intuitive workflow automation to route the complaints automatically and distribute the complaints workload across the available staff based on product, priority, user role, privileges, and agent availability.
Powerful Reporting and Complaint Analysis
Simple yet powerful reporting tool to generate a wide variety of standard and custom reports along with charts for analysis. A personalized dashboard with a unified view of critical metrics to identify significant gaps in complaint handling.
Best-in-Class Implementation Partner
ArisGlobal wants to help make your journey as effortless as possible – not just at the beginning, but over the long-term. A multitude of support and service options, including Managed Services, Professional Services,
and Lifeshere Training.