Delivering effective and timely resolutions to customer issues
Medical Affairs Products
- Efficiently triages and reviews all inbound complaints from different sources
- Offers multi-channel capabilities including email, fax and online chat
- Provides actionable reports and analytics for better decision-making
- Acts as single point of capture for safety cases, minimizing compliance risks
- Balances workload and ensures effective resource utilization with automated workflows
Product Complaint Management System
LifeSphere Product Complaints is a fully integrated, end-to-end medical product complaints management solution designed to log and track complaints and respond with timely resolutions to customer issues. Leveraging industry best practices, medical information and other teams can quickly perform investigative and root cause analysis.
LifeSphere Product Complaints enables rapid fulfilment and response of a medical complaint by providing easy access to approved, accurate and consistent content. Built on open architecture, LifeSphere Product Complaints can easily be integrated with any safety system as well as other company systems such as salesforce.com, and has standard out-of-the-box integration with LifeSphere® Safety MultiVigilance and LifeSphere® MI.
Unlike many legacy product compliant software systems, LifeSphere Product Complaints is Web-based and built with highly configurable and scalable modern technology on a multi-tenant, cloud platform.
Offering a flexible and customizable workflow, LifeSphere Product Complaints eliminates redundant processes and streamlines interdepartmental information flows, preventing delays or loss of critical information from manual or disparate processes.