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LifeSphere® Call Center

Unified solution for managing inbound and outbound communication

LifeSphere® Call Center

Unified solution for managing inbound and outbound communication

Key Benefits


  • Streamlines call center management
  • Acts as a front end to any safety, medical information and product complaint system
  • Integrates with any CRM system, such as Salesforce.com
  • Delivers configurable log forms for front-end systems

LifeSphere® Call Center – A Streamlined Adverse Event Management System

LifeSphere Call Center offers a streamlined adverse event management system for medical information call center inquiries, complaints and potential adverse events (AEs).  Provided as a low-cost, cloud-based solution, LifeSphere Call Center is the intelligent front-end to an organization’s chosen medical information, product complaint and adverse event management systems.

Support for keyword handling helps warn adverse event call center staff of a possible AE, facilitating the management and reporting of adverse events.   The system captures all necessary call details, which are then automatically routed to the respective back-end system for processing.

Deployed through open architecture LifeSphere Call Center offers out-of-the-box integration with Salesforce.com or with any in-house or other third-party customer relationship management (CRM) system. Cognitive computing ensures key caller information is automatically copied from the CRM system to LifeSphere Call Center, and any updates are shared back to the CRM system.

LifeSphere® Call Center – A Streamlined Adverse Event Management System

LifeSphere Call Center offers a streamlined adverse event management system for medical information call center inquiries, complaints and potential adverse events (AEs).  Provided as a low-cost, cloud-based solution, LifeSphere Call Center is the intelligent front-end to an organization’s chosen medical information, product complaint and adverse event management systems.

Support for keyword handling helps warn adverse event call center staff of a possible AE, facilitating the management and reporting of adverse events.   The system captures all necessary call details, which are then automatically routed to the respective back-end system for processing.

Deployed through open architecture LifeSphere Call Center offers out-of-the-box integration with Salesforce.com or with any in-house or other third-party customer relationship management (CRM) system. Cognitive computing ensures key caller information is automatically copied from the CRM system to LifeSphere Call Center, and any updates are shared back to the CRM system.

Key Benefits
  • Streamlines call center management
  • Acts as a front end to any safety, medical information and product complaint system
  • Integrates with any CRM system, such as Salesforce.com
  • Delivers configurable log forms for front-end systems