• End-to-end, ongoing support for any ArisGlobal application, including system upgrades, patches, and MedDRA updates.

• A multitude of support and service options, such as training, reporting, dictionary loading, and business and technical consulting.

• Access to an experienced team of life sciences industry veterans with deep subject matter expertise.

Seamless Application Support

End-to-end support for the production environment, including system administration and maintenance.

Experienced Resources

ArisGlobal’s Managed Services team is made up of product and subject matter experts with in-depth application, architecture and compliance knowledge.

Flexible Delivery Model

Multiple delivery options, including shared, dedicated, onsite, nearshore and offshore models.

Reduced TCO

Outsourced managed services allow you to refocus valuable resources on your core business initiatives, saving you time and reducing total cost of ownership.

Product & Application Training

Developed by experts with deep industry and product experience, our training programs educate on proper usage and administration of the LifeSphere portfolio.

Learn more about LifeSphere Trainings, our interactive e-learning offering >>

IS/IT/BT Support

Dedicated 24/7/365 on- or offshore support models, including SLA-backed incident management.

Ad Hoc Reporting

Ongoing support for ad hoc reporting requests.