Here Today. With You Tomorrow.
INVESTED IN YOUR SUCCESS
Our Managed Services team helps you realize ROI
- End-to-end, ongoing support for any ArisGlobal application, including system upgrades, patches, and MedDRA updates.
- A multitude of support and service options, such as training, reporting, dictionary loading, and business and technical consulting.
- Access to an experienced team of life sciences industry veterans with deep subject matter expertise.
Seamless Application Support
End-to-end support for the production environment, including system administration and maintenance.
ArisGlobal’s Managed Services team is made up of product and subject matter experts with in-depth application, architecture and compliance knowledge.
Flexible Delivery Model
Multiple delivery options, including shared, dedicated, onsite, nearshore and offshore models.
Outsourced managed services allow you to refocus valuable resources on your core business initiatives, saving you time and reducing total cost of ownership.
ArisGlobal wants to help make your journey as effortless and seamless as possible: not just at the beginning, but over the long-term.
Managed Services Offerings
Product & Application Training
Developed by experts with deep industry and product experience, our training programs educate on proper usage and administration of the LifeSphere portfolio.
Dedicated 24/7/365 on- or offshore support models, including SLA-backed incident management.
Ad Hoc Reporting
Ongoing support for ad hoc reporting requests.
Maximize the success of your investment in the LifeSphere portfolio with comprehensive, 360-degree change management programs that are tailored to your needs.
Business Support Services
Complete life cycle ownership of change management for application configuration, affiliate/partner setup, distribution rules, custom validations and bookmarks; backend third party audit support.
MedDRA loading and recoding in support of regulatory requirements; on-demand loading of WHODD