Managed Services

Here Today. With You Tomorrow.

Managed Services

Invested in Your Success

ArisGlobal wants to help make your journey as effortless and seamless as possible: not just at the beginning, but over the long-term. 

Our Managed Services team helps you realize ROI by providing:

  • End-to-end, ongoing support for any ArisGlobal application, including system upgrades, patches, and MedDRA updates.
  • A multitude of support and service options, such as training, reporting, dictionary loading, and business and technical consulting.
  • Access to an experienced team of life sciences industry veterans with deep subject matter expertise.

Seamless Application Support

End-to-end support for the production environment, including system administration and maintenance.

Experienced Resources

ArisGlobal’s Managed Services team is made up of product and subject matter experts with in-depth application, architecture and compliance knowledge.

Flexible Delivery Model

Multiple delivery options, including shared, dedicated, onsite, nearshore and offshore models.

Reduced TCO

Outsourced managed services allow you to refocus valuable resources on your core business initiatives, saving you time and reducing total cost of ownership.

Case Study: Delivering Large-Scale Organizational Change Management to a Top 5 Global Pharma

Managed Services Offerings

Product & Application Training

Developed by experts with deep industry and product experience, our training programs educate on proper usage and administration of the LifeSphere portfolio.

Learn more about LifeSphere Trainings, our interactive e-learning offering >>

Organizational Readiness

Maximize the success of your investment in the LifeSphere portfolio with comprehensive, 360-degree change management programs that are tailored to your needs. 

Dictionary Loading

MedDRA loading and recoding in support of regulatory requirements; on-demand loading of WHODD

Technical Subject Matter Consulting

Assistance with deploying industry best practices for software implementation, maintenance and utilization.

Business Support Services

Complete life cycle ownership of change management for application configuration, affiliate/partner setup, distribution rules, custom validations and bookmarks; backend third party audit support.

IS/IT/BT Support

Dedicated 24/7/365 on- or offshore support models, including SLA-backed incident management.

Ad Hoc Reporting

Ongoing support for ad hoc reporting requests.



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Results to 250+ Customers Worldwide


Years as a Leader in Life Sciences Technology


of the Top 50 Global Pharma as Customers


Compliance with Global Regulations