Every software system whether deployed internally or in the cloud requires an experienced support team available to make the systems work efficiently. Over time, systems and requirements evolve and systems need to be updated. Typically this places a significant burden on internal teams. Often, companies will hire full time system administrators to do basic functions like adding products and users.
The ArisGlobal managed services function allows companies to outsource basic system administration functions so existing teams are free from such tasks to focus on more value added activities. The managed services team provides end to end management of any ArisGlobal application, including system upgrades, MedDRA updates and installation of patch releases, etc., and can also perform more extensive tasks such as integration and report development.