COVID – 19
Important Update Regarding COVID-19 from ArisGlobal President and CEO Sankesh Abbhi
The ArisGlobal team is committed to servicing all customers without interruptions while providing exceptional support, even in times of uncertainty.
Dear Valued ArisGlobal Partner,
As the global COVID-19 situation evolves, the ArisGlobal team has continued to closely monitor developments and take proactive measures to ensure the continuity of our business operations and services, as well as the wellbeing of our employees.
Though we have begun to see containment of the pandemic in certain areas of the world, many regions continue to struggle with its effects. Recent developments have seen a spike in the volume of COVID-19 cases in India. Several of our colleagues have been impacted either directly or are caring for family members and friends affected. As a result, we have activated ArisGlobal’s Business Continuity Plan for our locations in Bangalore and Mysore to ensure uninterrupted operations and employee safety. During this period, all company employees in India will continue to be required to work from home leveraging secure VPN connectivity.
We continue to provide our products and services to customers without interruption with a commitment to offering exceptional support during an uncertain time. ArisGlobal’s Cloud, Engineering, Product, Professional Services and Commercial teams are functioning normally. Further, our cloud infrastructure is fully operational leveraging the robust Business Continuity capabilities provided by Amazon Web Services including regional Availability Zones and built-in redundancies.
Given the rising incidence of COVID-19 cases across India, we would like to outline the potential ways that this may impact our customers.
- Release timelines may be impacted due to key resources being affected by the pandemic. We are working to minimize any changes and will communicate with all customers to whom this may apply.
- ArisGlobal customer support continues to prioritize our customers’ most critical and high-priority issues. Customers may experience temporary delays resolving lower-priority matters.
- Certain Professional Services project deliverables may be temporarily delayed based on limitations to resource availability. We will make every effort to minimize these delays and communicate with customers to identify mutually agreeable prioritization and timelines.
We are continually evaluating risk to releases and projects and are leveraging all available resources to minimize the potential impacts listed above.
We will provide updates to this information as the circumstances develop and in accordance with our Business Continuity Plan. Please know that all communication channels will continue to function normally. Our Customer Success, Global Customer Support and Account teams are fully available for any questions, inquiries, or if you need to reach out to them for any reason.
Our thoughts are with those impacted and we wish everyone health and safety.
President and CEO