Any software solution whether deployed on-premise or in the cloud is only as good as the services that allow you to maximise your investment in the product.
ArisGlobal has an experienced services team with a wealth of expertise and experience. With regional support locations in the US, Europe, Japan and India, ArisGlobal is strategically located to assist with any implementation, anywhere in the world. Our teams provide a wide range of services including:
Provide services to define or fine tune business processes in line with regulatory compliance as well as efficient management of business responsibilities through Standard Operating Procedures (SOPs), Work Instructions and process maps / flows. These services include process re-engineering in the context of Domain requirements as well as IT Solutions.
Services related to analysis and configuration of IT systems from ArisGlobal to meet the business requirements of the customer and aid in configuring the solution per industry standards.
Validation services to draft validation scripts, related artifacts and perform validation testing per industry standards, like GAMP, to qualify the end to end solution. Also includes validation of external systems as well as interfaces used for data exchange.
Data migration services include data assessment, data mapping between source and target systems, data enrichment, data cleansing, data migration, data entry, define data collection and maintenance processes. This service also includes the end to end testing and validation of data migrated into ArisGlobal solutions.
Training services include providing training materials, supporting documents, training delivery both prior to GO LIVE and post GO LIVE as part of the sustainability phase. Training delivery is provided in multiple forms – Training the core team who in turn train remaining end users within the organization (Train the trainer approach), direct end user instructor led classroom training, instructor led remote training and training capsules which are electronic materials that can be integrated with LMS solutions.
Services related to system integration using state of the art integration technologies for various types of systems like RDBMS, ERP, legacy systems etc. for data exchange through real time interfaces.
Design and develop analytics solution to meet the reporting requirements of our customers using technologies like BO, BIRT and other data warehouse solutions.