LifeSphere Call Center™
LifeSphere Call Center streamlines call center handling of potential adverse events, product complaints and medical information inquiries. Offered as a low-cost, cloud-based solution, LifeSphere Call Center is the intelligent front end to an organization’s chosen medical information, product complaint and adverse event management systems.
Support for keyword handling helps warn call center staff of a possible adverse event (AE). Once the nature of the call is identified, a call center professional is presented with the appropriate log form to capture all necessary details. This form is then automatically routed to the respective back-end system for processing.
LifeSphere Call Center offers out-of-the-box integration with Salesforce.com or can be easily integrated with in-house or other third-party customer relationship management (CRM) systems. Key caller information is automatically copied from the CRM system to LifeSphere Call Center, with any updates automatically shared back to the CRM system.