Services & Support

ArisGlobal offer a complete program of services, training and support designed to ensure your clinical teams are up and running quickly and easily. Your success becomes our success.

Customer Support

ArisGlobal provides customers with the support necessary to be successful.  Customers can call the telephone numbers listed below to report an incident and learn about new ArisGlobal announcements.

USA +1 866 590 9430 (toll free)
Germany +49(0)80 018901 08 (toll free)
Denmark +45 808 84788 (toll free)
France +33 (0) 8009 16085 (toll free)
UK +44 (0) 8082 343411 (toll free)
Italy +39 8008 74486 (toll free)
Israel +972 1 8094 52583 (toll free)
India +91 80 6621 2507
Japan* +81 3 6304 5462

* Please use CTCLS contact numbers if support is provided by CTCLS.

All other countries

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Consulting / Professional Services

ProServe™, Aris Global’s professional services team, delivers on the company’s reputation for providing a full range of services that include:

Installation and deployment
Preserve will review your business goals, infrastructure and integration requirements, to create a comprehensive deployment plan designed specifically for your organization.

Development and integration
ProServe consultants have the skills necessary to integrate ArisGlobal products with other applications, automate key business processes and workflows, and tune the applications to run efficiently in your environment.

Upgrade and migration
If you are looking to upgrade to the latest version of ArisGlobal products our seasoned consultants can help you plan and execute a smooth upgrade path. ProServe consultants have proven expertise in migration from legacy and standalone competing products.

Training and support
ProServe will efficiently transfer critical product knowledge to your staff so they can effectively support and manage your ArisGlobal environment.

Custom report development
ProServe has over 15 years of experience developing custom reporting solutions especially in the area of compliance metrics, productivity metrics, line listings and case reporting. Our solutions are based on widely accepted business intelligence tools such as Business Objects and Cognos®.

Our ProServe consultants are dedicated to making sure you get the most from your ArisGlobal solutions while ensuring regulatory compliance, risks management and improved operational efficiency.

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Education and Training

The success of any software solution is evident when a company’s users are self-sufficient and productive, and the company experiences a return on investment that delivers value year after year. agCampus is ArisGlobal’s training services group who delivers a range of education and learning options to empower your users and ensure that they are fully proficient in their use of the clinical products implemented within your organization.

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