ArisGlobal

agInquirer™

A complete Medical Information Management System for all life science organizations

agInquirer is an advanced Medical Information and Communication management system designed to capture and address all types of medical information requests including product complaints and adverse events. The system facilitates receipt of medical information requests from traditional as well as contemporary channels including portal, iPad and iPhone.

agInquirer provides the capability to automate the intake, handling, routing and fulfillment of all medical inquiries with increased consistency and accuracy. With an user-friendly web-based interface and multi-lingual support, Medical Information Specialists (MIS) are able to deliver timely, accurate and consistent information in preferred language of communication. agInquirer provides the capability to automate the inquiry assignment process to the internal stakeholders and help balance the workload based on staff availability or expertise with a flexible and configurable workflow.
agInquirer
To eliminate redundancy and transcription errors, agInquirer can be integrated with any safety system, including ARISg™, enabling organizations to capture adverse events (AEs) and product complaints (PCs) effortlessly.

With the capability to be deployed as an on-premise or on-demand solution, agInquirer can meet the diverse needs of organizations of any size.

Efficient handling of MI requests

Handling the medical inquiries from variety of sources including health care providers, field staff, pharmacists and patients and sending timely and accurate responses via customers’ preferred mode of communication can be a complex process. A medical inquiry may comprise of a single question/ request or multiple questions/ requests associated with each inquiry. Each question may need to be handled by a specialist or tracked separately. agInquirer has built-in capabilities to handle multiple requests in any inquiry and send single or multiple responses as required.

agInquirer’s comprehensive features enables your MIS staff to deliver the right answer to the right person at the right time in the medium preferred by customers including email, online portal, iPad and iPhone. The system’s configurable user interface allows for quick, easy and accurate data entry and automatic response generation using predefined response template and option to include enclosures and references. Approved responses, in the form of FAQs, can be immediately linked to an inquiry to enable complete, consistent and faster responses.

agInquirer is a comprehensive web-based application specifically designed for medical information specialists to meet the challenges associated with handling countless inquiries from multiple sources across the globe.

Key features of agInquirer include:

Inquiry intake and triage inquiries from various sources and mediums with automatic inquiry creation from email and internal portal

Ability to dispatch responses to various mediums including Portal, iPad and iPhone

Online literature search from databases like MEDLINE to procure updated literature articles

Updated FAQ database integrated with the response section with support for FAQ review & approval workflow and versioning

Seamless integration to other systems such as safety, product complaints database or document management system

Template-driven response generation with support for references and enclosures

Multi-lingual capabilities to log inquiries and send responses in preferred language

Enhanced search capability that allows basic, advanced, keywords, alphabetical search

Comprehensive role-based access privileges

Personalized user features, including interactive dashboards

With agInquirer, life science organizations can improve patient safety at point-of-care by providing timely medical information to healthcare providers for better decision making and reduce medical errors. agInquirer aids life science organizations increase operational efficiency, lower operational costs and, at the same time, reduce the risk of liability while improving customer satisfaction and brand loyalty.

Key benefits include:

Ensures compliance, improves customer satisfaction with timely, consistent and approved responses

Reduces risk liability through accurate, consistent information dissemination across global locations

Improves response times with easy access to knowledgebase of medical information including FAQs, pre-built templates and document repository

Increases operational efficiency and productivity while reducing costs with workflow automation to distribute workload

Facilitates compliance to regulatory guidelines with full lifecycle tracking of safety and product complaint-related inquiries

Improves customer service with the ability to track response times and performance metrics with management reports, history of inquiries and full audit trail

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