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agInquirer™
A complete Medical Information Management System for all life science organizations
agInquirer is an advanced Medical Information management system designed to manage and respond to all types of medical information requests. agInquirer automates the intake, handling, routing and fulfilment of all medical inquiries with increased consistency and accuracy. With a user-friendly web-based interface, Medical Information Specialists (MIS) are able to deliver accurate and consistent information in a proactive and timely manner. With flexible and configurable workflow, agInquirer can be adapted to any organization's existing process structure.
To eliminate redundancy and transcription errors, agInquirer can be integrated with any safety system, including ARISg™, allowing
porganizations to capture adverse events (AEs) and product complaints (PCs).
With the capability to be deployed as an on-premise or on-demand solution, agInquirer can meet the diverse needs of organizations of any size.
Easy handling of MI requests & responses
Handling the medical inquiries and sending timely and accurate responses often involves a very complex process. A medical inquiry may comprise one question/ request or there may be multiple questions/ requests associated with each inquiry. Each question may need to be handled by a specialized user and may need to be tracked separately. Finally, the response created can be either grouped together as a single response or sent as individual responses.
agInquirer has built-in capabilities to handle multiple requests in any inquiry and send one or multiple responses as required. Key features include:
- Automatic Inquiry creation from email
- Management of response templates
- Contact management
- Support an Internal Literature Repository with integration with MEDLINE
- Full FAQ database with support for FAQ review & approval process (workflow) and versioning
- Seamless integration to other systems such as safety & document management
- Template-driven response generation with support for references and enclosures
- Integration with Adverse Event and Product Complaint systems
Deliver the right answer to the right person at the right time
agInquirer's comprehensive features enable your MIS staff to deliver the right answer to the right person at the right time. agInquirer’s configurable user interface allows for quick, easy and accurate operator entry and prioritization of inquiries, with approved template-driven automatic response generation that supports the inclusion of enclosures and references. Approved responses, in the form of FAQs, can be immediately linked to an inquiry to enable accurate and consistent responses.
With agInquirer, organizations can be much more efficient in their operations, lower operational costs and, at the same time, reduce the risk of liability while increasing customer satisfaction and brand loyalty. Key benefits include:
- Ensures compliance with consistent and approved responses
- Reduces risk liability through accurate, consistent information dissemination across all operating regions
- Improves customer service and response times
- Increases operational efficiency and productivity while reducing costs
- Enables full lifecycle tracking of safety and product complaint-related inquiries
- Provides management reports, history of inquiries and full audit trail
Contact us
Email: info@arisglobal.com
Phone: Worldwide Locations
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